Los Angeles, CA · Independent service
Sub-Zero built-ins, diagnosed under gauges — not guessed at
Refrigerator, freezer, ice maker and wine storage repair across the Westside. The sealed system goes under gauges, the defrost circuit under a meter, and you get a firm price before a single part is ordered.
- Service call
- $89, credited against the repair
- On site
- 8:00 am – 8:00 pm, seven days
- Dispatch
- Answered 24/7
- Equipment
- Built-in Sub-Zero refrigeration only
What comes through the door
Four repairs, one kind of cabinet
Everything here is built-in Sub-Zero refrigeration — columns, drawer sets, undercounter units and wine storage. Ranges and ovens are a different trade and we do not pretend otherwise.
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Refrigerator Repair
Built-in and integrated fresh-food columns that have stopped holding temperature — sealed-system faults, defrost failures, control boards and the airflow problems a hot kitchen exposes first.
- Fresh-food side drifting into the fifties while the freezer column still holds zero
- Condenser running almost continuously through an afternoon over 90°F
- Door that pulls back against you seconds after it is closed
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Freezer Repair
Freezer columns, drawers and undercounter compartments — frost that keeps returning, harvest cycles that stall, evaporator icing and slow refrigerant loss.
- Frost across the rear wall that is back within a week of being cleared
- Soft ice cream while the display still insists the compartment is at 0°F
- A scraping or buzzing note that changes pitch when the door is opened
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Ice Maker Repair
Clear-ice and standard modules, plus the supply-side faults — filters, inlet valves and pinched lines — that get blamed on the module itself.
- Bin empty for days with the arm down and the unit otherwise behaving
- Hollow, undersized or cloudy cubes that collapse within minutes
- Water running down the rear wall and freezing into a ramp under the module
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Wine Storage Repair
Dual-zone wine columns and undercounter units where the temperature has drifted, the seal has gone soft, or one zone has quietly stopped working — the failure a cellar notices late.
- Upper and lower zones reading the same number despite different setpoints
- Condensation beading on the inside of the glass door
- Compartment sitting several degrees above setpoint through the afternoon only
Booking
Best time to call is while the fault is still doing it
Cabinet temperatures, the noise it makes and what the display claims are all worth more to a diagnosis than a description after the fact. Call it in while the unit is misbehaving and the visit starts halfway through.
- Service call
- $89, credited against the repair
- On site
- 8:00 am – 8:00 pm, seven days
- Dispatch line
- Answered 24/7
Reviews
Read afterwards, not during
4.9/ 51,117 reviews
Production dropped to nothing in the first real heat of the summer. Where the unit sits it was starved of air, and the condenser was packed with canyon dust. Cleaned out and filling bins again.
Serafina H.Bel-Air
Marine air had chewed through the door seal, so the cabinet ran warm and the compressor never rested. New gasket, hinge shimmed, condenser fins cleaned. It cycles properly again and the door pulls itself shut.
Shirin D.Pacific Palisades
The undercounter freezer in our pantry gave up during a warm March week. Its condenser sat boxed into cabinetry with almost no air to draw on. He cleaned it, opened the airway up, and it has been steady since.
Octavia W.Hancock Park
Where we run
Four neighbourhoods, one route
Canyon and coast on one loop, plus Hancock Park across town. Coverage is kept this tight on purpose: a route you can actually hold is worth more to you than a map of the whole county.
- Brentwood 90049 A lot of 1990s and 2000s built-in stock still in daily service south of Sunset — cabinets that were designed to be repaired, and are still worth repairing. Repairs in Brentwood
- Pacific Palisades 90272 Close enough to the water that salt air works on hinges, gaskets and exposed coil fins. Door seals and condensers age faster here than the same unit five miles inland. Repairs in Pacific Palisades
- Bel-Air 90077 Canyon houses with long driveways and tight service access. Condenser coils load up with dust here faster than almost anywhere else in the city, and it shows in the running temperatures. Repairs in Bel-Air
- Hancock Park 90004 Nineteen-twenties Tudors and Spanish Revivals, most with a remodelled kitchen and a butler's pantry built around a column that has to come out through a doorway it barely fits. No ocean breeze to help in a heat wave. Repairs in Hancock Park
Just outside one of these four? Call and we will tell you plainly whether it is on the route — a straight no beats a window nobody can keep.
Out of hours
A freezer full of food does not wait for business hours
Dispatch is answered 24/7. Overnight calls are logged with the fault, the model and the address, and go to the front of the next working window rather than into a queue in the morning.
(310) 496-7399- Line answered around the clock, not a voicemail box
- Crew on site 8:00 am – 8:00 pm, seven days
- Overnight logs are slotted first thing, not re-queued
How a visit runs
Measured, priced, proved
The order matters more than it sounds. Readings first, price second, parts third — and the unit is back at temperature before anyone packs up.
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Get the history before the panel comes off
Model and serial off the frame, what the cabinet is actually holding right now versus what the display claims, and what changed in the week before you called. Most of these faults narrow to two candidates on that alone.
- Model and serial logged
- Actual cabinet temperatures taken
- Recent behaviour walked through
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Measure it, do not guess at it
Gauges on the sealed system, meter on the defrost circuit, airflow read at the evaporator, current draw at the compressor. In a Los Angeles summer a unit can look healthy at 9am and fail at 4pm, so the readings are taken under load, not at rest.
- Sealed system under gauges
- Defrost and thermistor tested
- Airflow and draw measured under load
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Firm price before anything is ordered
One figure covering parts and labour, agreed before a part is ordered or a panel is opened further. Nothing gets replaced on suspicion.
- $89 service call, credited against the repair
- Factory-spec parts only
- Written diagnosis left with you
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Prove it is fixed before packing up
The unit is brought back down to spec while we are still there and the readings are shown to you. A cabinet that is merely running is not the same as a cabinet that is holding.
- Pulled back to spec on site
- Readings shown, not summarised
- Panels and cabinetry refitted clean
Asked on most calls
Answers before you pick up the phone
How fast can someone actually get to the Westside?
Brentwood, Pacific Palisades and Bel-Air sit on one loop, so a call placed before late morning is usually seen that afternoon. Hancock Park is the run across town and is easier to hold early rather than at rush hour. Traffic is the honest constraint — we would rather book you a first slot the next morning than give you a window we cannot keep.
The fridge side is warm but the freezer is fine. Is the compressor gone?
Very rarely. These built-ins run two separate cooling circuits, so a warm fresh-food column alongside a healthy freezer points squarely at that one circuit — evaporator fan, defrost heater, thermistor, or an airflow blockage. It is a repair, not a replacement, and the diagnosis is quick.
Does the heat here actually damage these units?
It does not damage them, but it exposes anything marginal. A condenser that is half-blocked with dust will hold temperature through a mild week and lose it on the first run of hot days. Canyon and hillside properties load coils faster because of what the air carries. Most “sudden” summer failures were already in progress.
Is a twenty-year-old built-in worth repairing?
Usually, yes. These cabinets were designed to be serviced, parts availability for the widespread model families is still reasonable, and a sealed-system or control repair costs a fraction of replacement — before you count the cabinetry work a new unit drags behind it. When a unit has genuinely stopped being worth it, we say that instead.
Do you handle panel-ready and fully integrated installations?
Yes. Integrated columns, panel-ready undercounter units and wine storage come out of the cabinetry and go back without marks. On tight hillside kitchens where a column cannot be rolled straight out, we bring the hardware to lift and walk it properly.
What does the visit cost, and is it credited?
The service call is $89 flat. It covers the visit and the full assessment, and it comes off the repair in full if you approve the work. You get a firm price before anything is opened further, ordered or replaced.
When do you work, and when is the phone answered?
On site 8:00 am to 8:00 pm, seven days. Dispatch is a separate line and is answered around the clock, so a two-in-the-morning failure gets logged and slotted for the next working window instead of going to voicemail.
What is on the van, and what has to be ordered?
The common failure items ride with us — evaporator fan motors, defrost heaters, thermistors, door gaskets, water inlet valves and control boards for the widespread families. Sealed-system components are ordered against your specific serial, because guessing at a part on a sealed system is how a repair turns into two visits.
Diagnostics, written out
Work out what it is first
- After the Palisades Fire: What Ash, Smoke and Two Weeks Without Power Actually Do to a Built-In Sub-ZeroPost-fire Sub-Zero faults are almost never a dead compressor: they are an ash-loaded condenser, a fan motor worn out dragging that load, or a board that failed on power restoration. What January 2025 left behind in Pacific Palisades, Brentwood, Bel-Air and Hancock Park.
- Wine Zones Reading the Same Number: What Has Gone WrongWhen both halves of a dual-zone wine column settle on one temperature whatever you set them to, the cabinet is not confused — a damper, a sensor or one board circuit has stopped working. Here is how to tell which.
- Sub-Zero Losing Temperature Only in the AfternoonA built-in that holds overnight and drifts warm by four o'clock is not failing at random. It is a heat-rejection fault, and in Los Angeles it is the single most common reason a cabinet stops holding in summer.
Written from calls we have actually run. If one of them saves you the visit, that is the right outcome.